Hafilat Card Replacement — How to replace your bus card in Abu Dhabi

Lost or damaged Hafilat card? Follow our step-by-step guide to get a replacement quickly — locations, fees, documents and practical tips for ARE residents and visitors.

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Overview

Replacement of Hafilat cards is available at authorized service kiosks and transport customer centers across Abu Dhabi. This page explains the usual process, estimated wait times, and common fees.

  • Instant replacements at select centers
  • Backup activation of remaining balance where applicable
  • ID required for verification
Contact support Top up before replacing
Service desk

Where to go

Customer Service Centers

Primary locations include main bus terminals and designated RTA kiosks in Abu Dhabi city. Use the Route Planner to find the nearest point.

  • Abu Dhabi Central Bus Station
  • Al Wahda Mall service kiosk
  • Selected metro interchange points

Mobile units & pop-ups

During peak travel seasons, mobile counters appear near major events. Check our home updates.

Mobile service unit

Replacement steps

Step 1 — Prepare

Bring a valid ID (passport / Emirates ID) and the old card number if known.

Step 2 — Visit center

Go to the chosen service point. Staff will verify identity and check balance transfer options.

Step 3 — Pay fee & activate

Pay the replacement fee (varies). New card is issued and balances restored where policy allows.

Required documents & fees

Documents

  • Passport or Emirates ID
  • Proof of ownership (if registering a personalized card)
  • Previous card number (optional)

Fees & processing

  • Standard replacement fee: AED 10–25 (subject to change)
  • Processing time: immediate at most centers
  • Balance transfer: usually possible within the same visit

Frequently asked questions

Yes — staff typically transfer remaining balance when you provide proof of the old card or registered account details.

If your card was linked to your profile, customer support can validate ownership and expedite replacement.

Yes — identity verification is required in person at an authorized center for most replacements.

Support team

Support agent

On-site staff & hotline

Our customer service agents assist with identity checks, balance transfers and issuing replacements. For complex cases contact our hotline.

Call + (971) 55 247-83-91 Email support

Practical tips

Backup your card number

Store your card ID in a safe place to speed up replacement.

Top up before replacing

If possible, top up any pending trips to avoid balance issues during transfer.

Use off-peak hours

Visit early morning or late afternoon for shorter queues at service centers.